FAQ

Log in to your Reseller account to request DNA collection kits, brochures, posters and displays.

We can provide supplies and DNA collection kits to any country in the world

No, one Reseller Account can be used for supplies for all of your business locations.

No, the DNA test kits do not have an expiration date.

No, there is no age limit for testing. Any of the DNA tests can be performed on an individual of any age, even newborns. If the patient is a minor, the legal guardian must sign the DNA testing consent form.

DNA is collected by rubbing a brush gently inside the mouth against the cheek for 15 seconds. The collection is safe and painless and can be performed on individuals at any age, including infants.

Resellers who wish to display and sell Genovate DNA test kits have two options for purchasing Genovate kits. The Prepaid option requires substantial upfront costs, as Resellers are required to purchase the kits at the Reseller rate (including the lab fee). The Kit Only option has much lower upfront costs, as collection kits are ordered at minimal cost and the lab fees are paid after the kit has sold.

Customers can choose to receive their results directly, or results can be provided to your business and you can arrange a consultation with your customer to provide and discuss their DNA analysis results.

All test kits and collection supplies are stored at room temperature before sample collection. Test kits and collection supplies can be stored indefinitely.

All test kits and collection supplies are stored at room temperature after sample collection. Test kits and collection supplies should be returned for testing within 3 months after sample collection.

No. The testing will only proceed for DNA samples collected using the sterile buccal swabs provided with each kit.

• Poor quality of the DNA sample, which can occur if the proper collection instructions are not followed.
• Late DNA kit activation. Laboratory testing will not begin until the kit has been activated online.
• Late lab fee payment. Laboratory testing will not begin until lab fees are paid in full.
• Rare genetic variations may require further testing and cause delays.
• Closely related alleged fathers (e.g. brothers). Further testing may be required to accurately determine which individual is the true biological father of a child.

Test kits for the Health & Disease, Diet & Fitness, Behaviour & Traits and Ancestry tests contain DNA collection instructions, a DNA Test Requisition Form and buccal (mouth) swabs for one individual.

DNA Relationship Test Kits contain DNA collection instructions, a DNA Test Requisition Form and buccal (mouth) swabs. Resellers who order the “Kit Only” option will receive DNA Relationship Test Kits with enough buccal swabs for the simple test option for each test. For example, the DNA Paternity Test kit contains buccal swabs for a child and an alleged father. Additional swabs will be supplied to Resellers for any customers who require a more complex relationship test (e.g. one alleged father and multiple children). Reseller who order the “Prepaid” option will be provided with kits containing the required number of buccal swabs for the option requested.

If the parties to be tested live at different addresses, we can split the kit and send the sample collection components to each address separately. Since the collection components are individually barcoded, they will be tested together once the samples arrive back at the laboratory. To order a split kit, simply state “please split this kit” in the comments box of the online order form. Please also indicate which name and address to send each component. Alternatively, you can choose to have the entire kit shipped to you and you can split the kit yourself and send the collection components to the other parties in the test.